ORDER FAQ

When will my credit card be charged?

Your credit card will be charged within 24 hours of placing your order.

What forms of payment do you accept?

We accept online payments through Visa, Mastercard and American Express.We do not accept multiple payment types to be used on the same order.

Can I cancel my order?

If you would like to cancel your order, please email info@moonxco.com with your order information within 2 hours from purchasing before the order is shipped. Unfortunately, once the order has shipped we are not able to cancel it.

Can I apply multiple discounts?

Currently, our site only allows for one discount or promotion to be applied at a time. If there is an active gift with purchase promotion, please make sure the promotional item has been added to your cart prior to checkout.

Why did I receive multiple charges on my account?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to info@moonxco.com with a screenshot of the duplicate charge for further assistance.

Help! My order was canceled because of High Fraud?

Unfortunately your order was marked as High Fraud and was canceled. High Fraud orders will be canceled automatically, and cannot be reversed. 

I ordered from a fraudulent site. Please help!

We have plenty of impersonators but there is only one MoonXCosmetics. Upon confirmation that the site was fraudulent, please contact your bank and open a chargeback dispute. Unfortunately we are unable to invoice customers for the items placed on the incorrect site and you will need to wait until we are restocked. All orders must be placed through our website www.moonxcosmetics.com. Orders can not be placed over the phone for the protection of your privacy and card information.